The Trials and Tribulations of Usability Testing

Scott Grissom
Grand Valley State University
grissom@gvsu.edu

Abstract

This presentation includes details of an extended usability study at Grand Valley State University. Attendees are introduced to checklists, usability inspections and user testing as techniques to measure and improve a university web site. We share our experiences with designing, implementing, interpreting and reporting results to the administration. Download the PowerPoint presentation.doc

Presented at Making Waves: WebDevShare 2003
Bloomington, IN October 5-8, 2003

Usability Testing Materials

These materials include audience surveys with benchmark tasks and the usability reports from each test.

Sample Pages

Resources

Testing Tools

Usability Checklists for Heuristic Evaluation

 

Design Guidelines

Companies that perform testing

References